Once your order is shipped, you will receive tracking details via email, SMS, or WhatsApp, allowing you to monitor your shipment in real time. You can also track your order by visiting our website, clicking on the "Track Order" page, and entering your order details.

Yes, we offer a 7-day no-questions-asked return, refund, and replacement guarantee. If you are not completely satisfied with your purchase, you can contact our support team within 7 days of delivery for assistance. Alternatively, you can initiate a return or exchange request directly through our website by visiting the "Return & Exchange" page and entering your order details.

Yes, Cash on Delivery (COD) is available on eligible orders. Additional terms or advance shipping charges may apply depending on the product and delivery location.

Delivery timelines vary based on your location. Most orders are processed quickly and delivered within the estimated timeframe shown during checkout.

No. We do not sell store-bought retail products. We offer UA (Unauthorized / Factory Sourced) products made in the same style, quality standards, and aesthetics as premium brands, without the retail branding cost.

UA stands for Unauthorized Authentic. These products are manufactured in similar facilities as global brands but are not sold through official brand channels. That’s why the quality feels premium, but the price doesn’t include brand tax.

No. Since these products are not sold through official retail stores, they do not carry brand warranty or brand service support. However, Preluxe checks every item before shipping to ensure you receive a flawless product.

We source our products directly from certified factories. No middlemen, no retail showroom expenses, and no brand tax that’s why you pay for quality, not hype.